Technical Support

RICHARDS AUTO ELECTRICAL

Tell us what’s happening so the right technician can help.

Fields marked * are required. If you’re unsure about a detail, let us know.

01 Your details

Full name *

Email address *

Phone number

Invoice or order number

02 Your product & setup

What do you need help with? *

Product name / model *

Vehicle or caravan make, model and year

Who installed the product?

When was it purchased or installed?

03 What’s happening?

Describe the problem * What did you expect to happen, and what happens instead? Include switch positions or operating conditions where relevant.

When does it happen, and when did it start?

Recent changes or other accessories fitted

Checks already completed

Fault codes, warning lights or readings

04 Photos & video Optional

Photos — up to 5JPG, PNG or WebP. Up to 10 MB each. Please convert HEIC photos to JPG first.

Short video — 1 fileMP4, MOV or WebM. Up to 100 MB. Short clips upload faster.

Combined attachment limit: 150 MB. Files are saved for our team to view; they are not attached to emails.

Shared video linkFor larger videos, paste a sharing link and make sure our team has permission to view it.

Your enquiry and any uploads will be saved securely for our support team. An email notification will go to sales@richardsauto.com.au. Please don’t include passwords or payment details.